VAYHAUS LLC ("VAYHAUS," "we," "us," or "our") values the trust you place in us when booking your vacation home or resort stay. This Cancellation Policy explains the terms under which reservations may be canceled, modified, or refunded. By making a reservation with VAYHAUS, you agree to the terms outlined below.
Our cancellation terms may vary depending on the property, season, length of stay, and rate selected at the time of booking. The following general rules apply unless otherwise specified in your reservation confirmation:
Some promotional or discounted rates may be designated as non-refundable. Bookings made under these rates cannot be canceled or refunded under any circumstances. Please review the rate details before completing your reservation.
If you decide to depart earlier than your scheduled check-out date, or if you fail to check in on your scheduled arrival date (a “no-show”), the full reservation amount will be charged and no refunds will be issued.
Requests to modify reservation dates are subject to availability and may result in a change of rate. If a modification reduces the length of stay and falls within the cancellation penalty window, applicable cancellation charges will apply.
VAYHAUS will not be liable for refunds or compensation when cancellations are due to events beyond our reasonable control, including but not limited to natural disasters, government actions, health emergencies, or other force majeure events. In such cases, we may offer credits or alternative accommodations at our discretion.
Approved refunds will be processed to the original payment method within 7–14 business days, depending on your financial institution. Any applicable processing fees or currency conversion charges are the responsibility of the guest.
For questions regarding this Cancellation Policy or your specific reservation, please contact us at: info@vayhaus.com